Volunteer Info

Volunteer Info

THANK YOU!!

Thank you for volunteering at our festival! Below is a more detailed list of what each of the roles consist of, followed by a general Code of Conduct and Terms of Agreement.

Rosie Eggo is the Volunteer Coordinator for Fresh Ayr and will be your first point of contact. She can be reached on email at

volunteers@freshayrfolkfest.com

or on 07984 671806

Role/Shift Location Duties
Box Office Grain Exchange Ticket & Merch Sales using card readers. Cashless system. There will be a dedicated terminal stationed here, however it may be easier to have you download an app on your mobile phone. TBC. Instructions on use will be given at start of shift.

Wristband Exchange –  giving accreditation to weekend pass holders (on production of valid ticket), and ‘champions’ on Named List.
Storytelling Carnegie Library Front of House assistance.
Volunteer Hub Town Hall (Council Chambers) Give accreditation to volunteers (T-Shirt and wristband). Point of contact during festival. Space to relax with teas, coffees, soft drinks and biscuits.
Workshops Town Hall Ticket Check using App on your phone. This is a very small app called Festival Pro, which needs to be downloaded from App Store. Login Details from Rosie.

Assist Tutor in managing workshop and running to time.

Maximum 15 learners per session.
Cutty Sark Outside Outside Cutty Sark Free and un-ticketed. General front of house assistance. Key Positions ensuring spectators stay within boundaries and away from road; side of stage.

Alcoholic drinks should not be consumed outside the Cutty Sark Building.
Green Team Outside Cutty Sark General litter picking, ensuring outside space is clear of rubbish. Litter pickers will be made available. These will be kept in the Cutty Sark Centre.
Artist Liaison All venues/stages Point of Contact for artists. If you are happy, please give your mobile number to the artists when you meet them. They will be directed to Admin Office/volunteer hub for accreditation. Ensuring artists are happy and answering any questions they may have. Responsible for ensuring hospitality riders are stocked from central point (TBD).
Cutty Sark Steward – 12pm – 4pm Cutty Sark Centre Free and un-ticketed. General front of house assistance. Security staff will be present to monitor numbers and alcohol sales.
Town Hall Steward Town Hall Meet at volunteer hub.

Key Positions to be assigned at start of shift may include:

  • Front door meet and greet.
  • On door Ticket Sales & Fresh Ayr merch sales (using card readers. Cashless system. There will be a dedicated terminal stationed here, however it may be easier to have you download an app on your mobile phone. TBC. Instructions on use will be given at start of shift.)
  • Ticket Check ( using App on your phone. This is a very small app called Festival Pro, which needs to be downloaded from App Store. Login Details from Rosie. )
  • Door Check Upstairs (ensuring that the correct ticket holders can enter)
  • Door Check Downstairs (ensuring that the correct ticket holders can enter).
  • General stewarding.

These positions may change as the evening progresses.

There will be info at the doors as to what accreditation can enter where (eg weekend passes, artists, volunteers, production etc).

There will be Security staff present to monitor alcohol sales and spectators.
Cutty Sark Steward – 4pm – 8pm Cutty Sark Centre Ticket Check using App on your phone. This is a very small app called Festival Pro, which needs to be downloaded from App Store. Login Details from Rosie.

General front of house assistance.

There will be Security staff present to monitor alcohol sales and spectators.
Town Hall Ceilidh Steward Town Hall Meet at volunteer hub.

  • On door Ticket Sales
  • Ticket Check ( using App on your phone. This is a very small app called Festival Pro, which needs to be downloaded from App Store. Login Details from Rosie. )
  • Distribution of Headphones
  • General stewarding.

There will be Security staff present to monitor alcohol sales and spectators.

(Swipe Left if on Mobile to see right hand of table)

Code of Conduct

As a volunteer at the Fresh Ayr Folk Fest 2024 we contribute to the success of the festival by:

  • Exhibiting at all times a positive and friendly approach with the purpose of ensuring festival attendees and volunteers have an enjoyable and memorable experience;
  • Promoting the festival at all times as a fun, interesting and diverse event;
  • Acknowledging the importance of our individual contributions to the total effort involved in providing a happy and comfortable, yet safe and structured environment;
  • Always demonstrating the volunteer ethic by being mindful of situations requiring attention or resolution. This may involve alerting the delegated control points (injury, illness, missing armbands, unacceptable behaviour) or resolving the issue on the spot (ad hoc rubbish removal);
  • Respecting and assisting each other to the best of our ability;
  • Respecting all people we come in contact with regardless of their race, religion, colour or age;
  • Be aware of any issues that may cause problems and report to the Shift Manager (Rosie, Blair, Sean Paul, Jamie);
  • Ensuring we are not under the effects of drugs or alcohol while volunteering.

Terms of Agreement

  • I agree to abide by the Code of Conduct.
  • I agree to carry out my volunteer tasks according to the rostered hours.
  • I agree to contact the Volunteer Co-ordinator as early as possible if circumstances prevent my being able to undertake volunteering at the festival.
  • I agree not to talk to the media or make public comments whilst fulfilling my volunteer role.
  • If I breach the Code of Conduct, I acknowledge I may be relieved of my duties and escorted from the site. Such conduct may also result in denial of future volunteer applications.